We wanted to talk about the importance of customer service in hotels, The idea i

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We wanted to talk about the importance of customer service in hotels,
The idea is to show best practices to maintain or improve customer service
And use an example of a hotel whose customer service declined and show how not following best practices has an effect in customer service
We are comparing 2 hotels, one with good reviews and one with bad reviews
Good reviews hotel: fairmont pacific rim Vancouver canada
Bad reviews: Monticello hotel

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